Return & Refund Policy – Ben's
At Ben's, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or different product from what you ordered, please contact us as soon as possible.
Eligibility for Returns
We accept returns or exchanges in the following situations:
- The product arrived damaged or defective.
- You received the wrong product, size, or color.
- The product you received is significantly different from the product you ordered.
To request a return or exchange, please contact us within 7 days of receiving your order.
The product must be:
- Unused and unworn.
- Unwashed.
- In its original condition.
- Returned with the original packaging and tags, if applicable.
Non-Returnable Items
We may not accept returns for products that have been worn, washed, damaged after delivery, or altered by the customer.
Exchanges
If you received a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to product availability.
Contact Us
For return or refund questions, please contact us through the contact information provided on our website.
Ben's reserves the right to refuse a return or refund if the product does not meet the conditions stated in this policy.
