Shipping Policy – Ben's
Thank you for shopping with Ben's. We aim to process and deliver your orders as quickly and efficiently as possible.
Order Processing
Orders are generally processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
Estimated delivery times may vary depending on your location and the courier service used.
Estimated delivery time will be communicated to you at the time of purchase or through your order confirmation.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect addresses, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process or communicated before order confirmation.
Order Tracking
If tracking information is available for your order, we may provide it to you after your order has been shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for resending the order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible with your order number and clear photos of the issue.
We will review the situation and assist you according to our Return & Refund Policy.
Contact Us
If you have questions about shipping or your order, please contact us through the contact information available on our website.
